FAQ
Straight answers.
About A Task Doer
Is A Task Doer a jobs marketplace?
No. It’s a live local directory. It helps you find people nearby who are available now, and you agree the task and price directly with each other.
Who can use it?
Anyone aged 18 or over in the UK. Clients and Taskers use the same app; you choose which you are when you sign up.
Where does it work?
Across the UK. You see people within a set distance of you, so how many you find depends on who is Online nearby.
Does A Task Doer do the work or guarantee it?
No. The agreement for the work is between you and the Tasker. We check Taskers’ identity, but we don’t inspect, price or guarantee the work, so check credentials for anything that needs them.
Finding help
How do I find someone?
Set your location or enter a postcode, choose a service, and see who is Online near you with their rate, rating and distance. Send a request to the one you want.
Do I pay through the app?
No. You and the Tasker agree the price and how to pay between you. If we ever charge a fee for a connection, you’ll see it, and what it covers, before you pay.
When is my address shared?
Only when you choose to share it, after a Tasker has accepted your request. Before that, people see an approximate area.
What happens if a Tasker doesn’t reply?
Requests have a time limit. If a Tasker doesn’t answer in time the request expires, and you can ask someone else.
Offering services
How do I become a Tasker?
Download the app, choose “I offer services”, then add your services, hourly rate and the area you cover. Once your identity is verified, you can go Online.
How are Taskers checked?
Taskers verify their identity before they can go Online and appear in search. Certificates, such as Gas Safe, can be added as badges.
Am I employed by A Task Doer?
No. Taskers are self-employed. You set your own rate, choose which requests to accept, and are responsible for your own tax, insurance and qualifications.
Do I have to accept every request?
No. You see the task, the distance and the price guide first, then accept or decline. Go Offline whenever you’re not available.
Safety and your account
How do ratings work?
After each job, the Client and the Tasker can rate each other from 1 to 5 stars. There are no written reviews.
What if something goes wrong?
In an emergency, call 999. Otherwise, contact us and tell us what happened. We can warn, suspend or remove accounts that break our rules.
How do I delete my account?
In the app, go to Profile, then Settings, then Delete account. If you can’t use the app, you can ask us by email instead.
Still stuck? Contact us.