Tasker Terms

You use A Task Doer as an independent, self-employed trader. You are not our employee, worker, agent or partner, and nothing in these terms makes you one.

You decide whether to go Online, which requests to accept, what you charge and how you do the work. We don’t supervise, direct or pay for your work.

Before you can go Online and appear to Clients, you must upload a valid photo ID, and we check it. We may ask for more information, refuse an application, or remove approval if a document is invalid or expires.

You can also upload certificates, such as Gas Safe or NICEIC registration, to show as badges on your profile. We check that the document looks valid for the badge. We don’t check your work or your skills, and a badge isn’t our recommendation.

• Your name, photo, services, hourly rate, base postcode and service area must be accurate and your own.
• Only offer services you are qualified, competent and, where needed, licensed or registered to do.
• Your rate is a guide for Clients. You agree the final price with each Client.
• If you trade under a business name, add it as your trading name. It is shown to the Client when you accept a request.

Online means you are available for requests now. While you are Online, the app uses your device’s location to show Clients an approximate distance to you. It never shows your exact position.

Go Offline when you aren’t available. If you aren’t active for a while, the app may set you Offline for you.

Answer requests within the time the app shows. If you don’t, the request expires.

You are responsible for running your own business lawfully. In particular, you must:

• register as self-employed with HMRC where required, and pay your own tax and National Insurance;
• hold any insurance your work reasonably needs, such as public liability insurance;
• hold any qualification, registration or licence the law requires for your work, for example Gas Safe registration for gas work;
• follow health and safety law, and building regulations where they apply;
• give Clients the information consumer law requires before they agree to the work, including who you are, the price and their cancellation rights, and meet your duties under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013;
• protect any personal information you learn about a Client, and use it only for the job.

You agree the price and how you will be paid directly with the Client. We don’t take payment for the work, hold it, or pass it on, and we aren’t responsible if a Client doesn’t pay you.

We may charge Taskers a fee for connections. If we do, the amount, when it is charged and how it is worked out will be shown in the app before it applies to you, and we will give you notice of any change.

Fees are charged to the card you add in the app, through Stripe. If a payment fails, we may stop you going Online until it is paid.

Treat Clients with respect, turn up when you say you will, and tell the Client straight away if you can’t. Don’t ask Clients to contact you outside the app before you have accepted their request.

We may warn, suspend or remove Taskers who break these terms or the Terms of Use, who receive repeated complaints, or whose ratings or cancellations suggest a risk to Clients.

You are responsible for the work you do and for anything that goes wrong because of it. If a claim is made against us because of your work or your breach of these terms, you agree to cover our reasonable losses from it, unless they were caused by us.

You can stop offering services at any time by going Offline, or close your account in the app. Any fees already due still need to be paid.

Questions about these terms: [email protected].